Metrics Management
When a patient visits a doctor, because of illness, one of the first actions taken is to measure a set of variables in order to formulate a diagnosis, followed by a prognosis and then the design of relevant treatment. In a similar manner, it is imperative to measure relevant variables of an organization in order to make a diagnosis and formulate “a treatment”.
Momentus Management Consulting promotes a holistic approach to management implying that a number of variables need to be measured apart from the conventional financial indicators.
Measurements may include competitors, customer satisfaction, the value propositions offered, channels utilized, as well as key information systems to name a few areas of interest.
It is a challenge to formulate a balanced metrics model that is relevant for a particular business or organization. Another challenge is to balance between operational performance indicators and the strategic key performance indicators, typically functions of the operational metrics.
Momentus Management Consultants have experience from various industries of formulating and implementing or adjusting customized metrics models.
